File #: TMP-15571    Version: 1 Name:
Type: Item of Discussion Status: Received
File created: 11/24/2015 In control: Community Services Committee
On agenda: 12/8/2015 Final action: 12/8/2015
Title: OPEN DELEGATION - BACTS TRANSIT SERVICE Ms. Arlene Jamieson provided an Open Delegation regarding BACTS/Specialized Transit Service. She explained that she had called for Specialized Transit Service because she was having difficulty transferring her daughter from her motorized scooter into a car. Ms. Jamieson explained that her daughter had previously utilized BACTS/Specialized Transit, but had not used the service in many years. Previously her daughter had utilized a wheelchair and now utilizes a motorized scooter to provide mobility assistance. Ms. Jamieson alleged that her daughter had been denied Specialized Transit Service because her daughter was now utilizing a motorized scooter instead of a wheelchair and that she was informed her daughter's records required updating to reflect the change. She stated that she brought her daughter to the South Barrie GO Transit Station in her own vehicle as she was not able to access the Specialized Transit Service. While her daughter ...
Attachments: 1. OD Jamieson.pdf, 2. Ltr Jamieson.pdf

Title

OPEN DELEGATION - BACTS TRANSIT SERVICE

 

Ms. Arlene Jamieson provided an Open Delegation regarding BACTS/Specialized Transit Service.  She explained that she had called for Specialized Transit Service because she was having difficulty transferring her daughter from her motorized scooter into a car.  Ms. Jamieson explained that her daughter had previously utilized BACTS/Specialized Transit, but had not used the service in many years.  Previously her daughter had utilized a wheelchair and now utilizes a motorized scooter to provide mobility assistance.  Ms. Jamieson alleged that her daughter had been denied Specialized Transit Service because her daughter was now utilizing a motorized scooter instead of a wheelchair and that she was informed her daughter’s records required updating to reflect the change.   She stated that she brought her daughter to the South Barrie GO Transit Station in her own vehicle as she was not able to access the Specialized Transit Service.  While her daughter was transferring between the scooter and the car, she slipped and fell to the ground and Ms. Jamieson was unable to lift her daughter from the ground.  Ms. Jamieson indicated that her daughter needs to be able to utilize BACTS/Specialized Transit in order to attend a physician appointment, which would allow her to obtain the required documentation for the City’s records from the physician.   Ms. Jamieson commented that she felt a one-time grace pick-up should be granted to users of Specialized Transit while the required documentation is being obtained. 

 

Members of the Committee asked several questions related to the delegation and received responses from the delegate, the representative of MVT Canadian Bus Inc. and City staff.